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He walked me through specific scenarios involving warranty issues where the carpet cleaner was caught in the middle. As a precaution for you, the professional cleaner, it is important to investigate commercial carpet warranties before deciding on a specific cleaning method. However, this is not to be expected in every case. As carpet cleaners, we cannot ignore their concerns. To be able to file a claim on your carpets warranty you need to follow a fairly strict regimen of professional cleanings. Stay up-to-date on the latest design trends, new products and special deals on the best flooring around. Every carpet cleaning company should be fully accountable for its work. “Bonnet” system: It is at best a temporary appearance enhancement because it only absorbs at the surface and does no real extraction of deep soil. Do not apply directly to carpet to prevent carpet damage. Professional Cleaning Requirements. Milliken warrants that the carpet will lose no more than ten percent (10%) of its face fiber by weight during the Lifetime of the carpet. What’s the bottom line? No carpet is fully stain-proof and manufacturer warranties typically exclude carpet stains caused from: Non-food and non-beverage substances. GODFREY HIRST Commercial CARPET CLEANING AND MAINTENANCE MANUAL For commercial carpets and carpet tiles GH-SAL-D-130 Issued: 13/05/2015 Version: 1 • Vending machines • High spillage areas (e.g. It is always best to follow the recommendation of the mills. This might not sound like a big deal until you are looking at 250,000 square feet of carpet cleaning and receiving absolutely no money for doing it. Agitation of the floor covering (after application of cleaning product) is accomplished using a machine that powers dual cylindrical brushes that will lift the carpet as brushes turn. For full warranty conditions, ask store management for a copy of the FBL Mohawk Carpet Warranty Brochure or refer to copy online at MHWSCAPrIL2013 Warranties are Prorated • Includes Labour • Non-Transferable • Note: 30-Day Satisfaction Assurance Guarantee does not apply to this range If the carpet is installed on stairs, this warranty will be limited to five years. Your dilemma as a carpet cleaner is that when a mill inspects a dirty carpet or receives a complaint about its product, the carpet cleaning method will be put under scrutiny. If you missed it, just go to and type in “warranties” in the search box, or send me an email at, and […], […] practically everyone wants more contract carpet cleaning accounts, therein lies the challenge. Have any mills denied claims on carpet warranties because a bonnet or rotary machine was used? His background includes commercial product sales and program development for residential, commercial and disaster restoration with ServiceMaster. All our carpets made from polypropylene yarns carry the 10 Year Stain Warranty. Your email address will not be published. Your luck could easily change. The stain removal procedures If you are not having problems, stop relying on luck. This meant the cleaner was not liable for damages. To a point, they all agreed in spirit and word with Shaw’s statement that “experience has been that more customer soiling complaints result from this [bonnet cleaning] system than all other causes combined.”. Save my name, email, and website in this browser for the next time I comment. We offer a full money back warranty if your not pleased with our work performance and result within 24 hours of cleaning it only. STAINMASTER carpet offers expert answers to common carpet and flooring questions, including padding, installation and warranty. All mills had one principal objective for their carpet maintenance guides and bonnet/rotary statements. What Is Not Covered In addition to the warranty exclusions listed in the “Carpet Warranty and Carpet Characteristic Exclusions For example, spilling a cup of coffee on your carpet will leave a brown stain (until it is cleaned up). The carpet had been incorrectly cleaned, according to the warranty, with the bonnet system. Joy Carpets warrants that the carpet will lose no more than ten percent (10%) of its face fiber by weight during the lifetime of the carpet. What could happen? Hours for this toll-free line are 8AM to 5PM EST, Monday through Friday. Here is the concern. Almost all responded by email and quoted existing verbiage from their carpet warranties. Some of the blame is directed at cleaning methods. Obtaining a KIWI carpet cleaning warranty is easy: Call and schedule a full carpet cleaning service, which is comparable or less in price than what other carpet cleaning companies charge without a warranty. They want their customers happy and their carpet to perform and look better over a longer period of time. If they don’t see the carpet online then they can always visit their local Home Depot store and one of the flooring specialists can help them find out the warranty. They are considered improper and non-approved and shall not be utilized on any Tandus product. It all comes down to the much-hated “cold-call” sales […], Your email address will not be published. Some go as far to say the warranty will be voided if a rotary style system is used. We’re ready to help with your service questions. In one example, he was sent by a mill to inspect a large carpet installation. However, uncovering the details on warranty coverage issues is not a simple process. Rotary Prohibition Statement: To all valued Tandus customers, professional cleaners and all concerned: Please be advised that Tandus does emphatically prohibit the use of all rotary devices or machines for the purpose of carpet cleaning, physical agitation and/or speed drying. After that, the most important way to maintain your carpet is periodic professional carpet cleaning, at least every 2 years and more often if there are pets, children or high traffic. Or if they know the manufacture of the carpet that they want then they can visit the website for that manufacture and it should have the warranty … Responding to COVID: We remain committed to our customers & associates. Don't worry; we won't fill your inbox (and we'll never send you spam). Will you require/recommend employees get a COVID-19 vaccine when it is widely available? He is actually closer to hitting the nail on the head than he knows. warranties or special assistance for carpet care and cleaning, call 1-800-438-7668. Carpet Tracking A gradual change in appearance of a carpet from the edge to middle of a narrow band caused by repeated walking over the same area which may result in localized change in pile orientation and may be irreversible. Fred Geyen is president of the Geyen Group ( All images are credited to Getty Images or its affiliates unless otherwise noted. In this case, the mill did not pursue the matter and indicated it would remedy the situation. Contact the following fiber manufacturers for further information on care and cleaning and limited stain warranties for your specific carpet as specified by the warranty page. Notify me of follow-up comments by email. Warranty provisions should influence carpet cleaning method decisions. Warranty provisions should influence carpet cleaning method decisions. The wording is not as direct, but it does say in its warranty that using cleaning products and systems or approved cleaning contractors that aren’t recommended by the mill may void the warranty. See warranty details for additional information. All rotary devices, including but not limited to, bonnet machines and Cimex triple head machines, will void the manufacturer’s warranty. If you have your own story of dealing with a mill concerning a cleaning method it did not approve of, feel free to email me at ISSA Show North America Virtual Experience Available on Demand, Allied Restoration Hosts Holiday Give Back Week, ServiceMaster Restoration Services Announces Technician Appreciation Month, COVID-19 Updates: Economists Warn of Tough Months Ahead, BSCAI Announces 2020 CLEAN Award Recipients, PuroClean Celebrates Five-Year Anniversary of Company Acquisition. Use of the “bonnet” method may void all warranties. More often than not, the cleaner is blamed. Yeadon said this is a “legal firewall” the mills set up to defend themselves. Required fields are marked *. If cleaning carpet is what you need to do, then Rotovac has the right equipment for you. It adds style and luxurious comfort and, when properly selected and maintained, represents . However, the customer had agreed to the rotary style cleaning. Why Do Carpet and Flooring Installations Fail? There were appearance issues. Staining occurs as a result of something that has come into contact with your carpet and transferred its color. Because awesome happens on Shaw Floors, but so does life. • Visit where you can register your warranty and Carpet Stain Resistance is the ability of the carpet pile to resist permanent stains. The mills are inspecting under-performing carpet every day. © Copyright 2003-2020 Shaw Industries Group, Inc., a Berkshire Hathaway Company. If the mill hears the word “bonnet” or “rotary,” the cleaner is then on the hook because, as you can see from some of the warranty verbiage mentioned previously, the mills almost universally warn against using this type of cleaning method or the tools associated with it. I have my own story of how a mill — rightfully — made my company reclean a carpet because an employee used a rotary machine. He came back after the first year and did a great job of cleaning the carpet ensuring we were covered by the warranty for a further year." Specific warranty wording works against the cleaning company. Carpet warranties are being followed by just a few carpet cleaners, but the vast majority of carpet cleaners and janitorial companies (this is commercial) use rotary style machines with bonnets and pads. All commercial carpet — at least from reputable mills — includes a warranty of some type. In addition, we also sell Shaw Floors Hard Surface Cleaner which include hardwood, laminate, ceramic tile, and our resilient Geyen can be contacted at (612) 799-5111. The (In my experience, the blame for dirty carpet usually goes to 1) pets, 2) husbands 🙂 and 3) kids/grand-kids. This information is frequently found on the websites of carpet mills, but it can also be obtained by contacting the manufacturer. The following is a paraphrase of what I sent: Just about every carpet mill, yours included, does not recommend the bonnet system. A few picked up the telephone to answer these questions. You're now signed up to receive updates from Shaw. Our recommended cleaning procedure is the use of a mild liquid dishwashing detergent with sufficient quantities of water to flush the stain out of the carpet. Mrs Elaine Lees, Blackwood, South Wales Manufacturers that offer WOW Warranty cover: This warranty, limited to the UK, Eire and Channel Islands, gives you specific legal rights and does not affect your statutory rights. That means I stand behind my work and will fix problems if they Every carpet mill approached provided feedback on the issue of carpet cleaning methods and warranty issues. It has limited capability for soil removal and often leaves most of the detergent in the pile. He has a Leadership in Energy and Environmental Design Accredited Professional (LEED-AP) designation and is on the board of directors with the LMCCA. Keep the carpet looking good, and you should not have any problems. See each warranty that is applicable to your cleaning experience. Every carpet and every piece of upholstery I clean is covered by my Standard Six-month warranty. Shaw’s experience has been that more customers’ soiling complaints result from this system than all other causes combined. Shaw does not advocate this system. Ensure all carpet padding meets Phenix’s Minimum Warranty Requirements for Cushion: Cushion must meet FHA/HUD requirements and must follow the Carpet and Rug Institute (CRI) Installation Standard. However, our warranties do not cover damage for a customer’s failure to follow our maintenance/ care instructions. Commercial carpet cleaners must be aware of the details of these carpet warranties and understand how warranty claims are handled. Our carpet is engineered so that the stain molecules do not adhere to the fiber. Shaw Floors Carpet Cleaner is available as a spot cleaner for wall to wall carpet and for area rugs. Find warranty info for all Mohawk products, from carpet and cushion to hardwood, laminate, vinyl and tile. The carpet must be cleaned at least once every two years by a professional cleaning company, as itemised by you in the maintenance record, to be validated by retained receipts or invoices. Minimum density required is 6 pounds per cubic foot; thickness should be a minimum of 3/8 inch and a maximum of 1/2 inch. However, uncovering the details on warranty coverage issues is not a … In addition to the standard Two Year Manufacturing and Pile Reversal Warranty, some of our carpets carry a 10 Year Stain and a 10 Year Wear Warranty. Just think of the STAINMASTER ® Lifetime Limited Warranty as peace of mind on top of the peace of mind you already get from our carpet. Warranty/Care Care Information No other home furnishing product will enhance your home’s overall appearance more than new carpet. Obviously, the first step a mill will take when asked about cleaning methods is to direct carpet cleaners to specifications in their specific carpet warranties. And if you are not pleased with the job in every way, you shouldn’t have to pay for it. warranty claims in the first ten years, Purchasers should make claims to 3M, as described later. Use of a bonnet or any other type of rotary machine for cleaning or drying is not recommended and may void all warranties. Check out our carpet 101 to answer your questions about carpet style, care and maintenance. So, if a customer damages their carpet for using such a system, we will not cover that damage under warranty, but if they have some other issue unrelated to the damage covered by the warranty, the warranty would still be valid.”. The companies who provide the Topically Applied Stain Treatment may also be involved in a warranty claim if there is a problem related to staining. Even worse, you could be blamed for permanent damage and deemed responsible for replacing the carpet. Mohawk Group does not recommend the use of a spin bonnet as it can damage the fibers in your carpet. Hi, I’m Ross, the owner of CitruScrub Carpet Cleaning. A professional steam cleaning/hot water extraction at least once every 18 months from the A carpet mill will want to see that you’ve cleaned … Carpet has come a long way, thanks to Shaw innovation. Some manufacturers have precise warranty maintenance requirements. Shaw, in a statement that helps clarify this, said: “Shaw does not void warranties for this [i.e., nonrecommended carpet cleaning methods]. Here is some information (both direct quotes and paraphrases made by the author) obtained from a selection of major carpet mills’ warranties in regards to their recommendations and precautions. tea rooms) The spinning bonnet may distort the pile of cut carpet and leave distinct swirl marks. Read our Tigressá carpet care, maintenance and warranty guide to protect your floors from wear and tear. In the meantime, stay organized by creating a My Shaw account, where you can compare your flooring options, save your favorites and keep track of your orders all in one place. The minimum requirement for carpet cleaning is every 12-18 months. Beaulieu Commercial does not recommend the use of any type of “bonnet” or rotary shampoo cleaning method for the BOLYU, Cambridge or Aqua carpet brands. And whether you're looking to gather information, select a new style or care for the floors in your home, we look forward to helping you along the way. Several of the mills in their responses back said they will not and cannot void the warranty. Vinegar: 1 part white vinegar to 1 part water Please reference your specific warranty for covered stains. Cleaning carpet is easy with the professional Rotovac carpet cleaning machine at the guaranteed lowest price in the country. If the carpet is installed on stairs, this warranty will be limited to five years. […] Cash Flow article about carpet warranties and rotary cleaning systems. The bonnet system may damage the edges of some carpet tiles. You, the cleaner, could be responsible for a very deep restorative cleaning, assuming that it solves the problem. View Details. In speaking with Bill Yeadon, an IICRC-approved instructor, graduate of Shaw’s Masters in Technology course and past guest instructor for the Floor Covering Training Schools, it seems these issues occur every day. But before cleaning, research the warranty, use the cleaning methods recommended, inform the client of what you are doing, document everything, and if a warranty issue comes up, you are better protected from liability.

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